FAQ

 

ORDER PROCESSING TIME

We process all orders within 1-2 Business Days.
Orders submitted after 12:00pm (Noon PST) will be processed the next day.
We ship Monday to Friday - excluding any major holidays.
Orders with Expedited Shipping will be processed within 1 Business Day. Order must be submitted before Noon PST.
Once your product ships, we will email a tracking number.


SHIPPING TIME

All goods are shipped from Chino, California via our preferred carrier, USPS (United Postal Service)
USPS Standard Shipping Time is Between 5-10 Business Days Depending on Location
USPS Expedited Shipping Time is Between 1-3 Business Days Depending on Location

 

INTERNATIONAL SHIPPING

 Please contact us at aloha@prettybash.com for international ship rates
 

RETURNS AND EXCHANGES

How do I return my purchase?

All exchanges and returns are honored within 30 days of purchase.

To return your item(s), follow the instructions below:

  • Email aloha@prettybash.com with subject “RETURN” or “EXCHANGE” and the order number. Please include the reason of your return on email.

  • You can either request for a shipping label to be provided or you can also return items via an insured mail service of your choice to our address. If you request for a shipping label, we will deduct $6 from your refund credit.

  • If you decide to use our shipping label, print out the prepaid USPS Return Label and tape it to your package.

  • When using our shipping label, you can take it to any USPS/post office  location.

Returns are processed within 5 business days after receiving your product. We'll send you an email confirmation when your refund has been issued. Refund may take 3-7 business days for your bank to transfer.

What are the return conditions?

  • Returns must be in its original, UNWORN condition, within 30 days of purchase.

  • Original shipping charges are non-refundable.

  • Use protective box or wrap with thick paper. Item(s) received unwrapped or without the original box will be subject to a 15% restocking fee.

  • When sending the goods using the mail service of your choice, we recommend you to ship your package with insurance using a trackable shipping method. When using our shipping label, a tracking number will be provided.

Final Sale items

  • Items with a price of $10 or less are Final Sale.

  • All lingeries, swimwear, breast petals, silicone nipple covers, bras, panties, accessories, evening bags/clutches, and evening dresses are FINAL SALE. No returns, refunds, or exchanges will be accepted. If you receive a manufacture defect, please email us right away.
     

DO YOU WHOLESALE?

Yes! Please contact us at aloha@prettybash.com to learn more about our wholesale pricing.